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Refund Policy

GENERAL TERMS AND CONDITIONS OF SALE (GTC)

Last updated: [02/09/2022]

These General Terms and Conditions of Sale (hereinafter "GTC") govern all transactions carried out via the website www.nexa-lights.com, operated by the company NEXA LIGHTS, whose legal information is as follows:

  • Company name NEXA LIGHTS
  • Head office Rue de la Colonne 32, 1080 Brussels, Belgium
  • Company number BE 0897.654.323
  • E-mail address : contact@nexa-lights.com
  • Intra-Community VAT number BE0897654323

Any customer making a purchase on  www.nexa-lights.com accepts without reservation the present Terms and Conditions.

1. OBJECT

These General Terms and Conditions of Sale define the rights and obligations of the parties within the framework of the online sale of products marketed by NEXA LIGHTS&via its website  www.nexa-lights.com.

Their purpose is to establish the rules applicable to orders, payments, deliveries, guarantees, as well as the terms of return and refund.

Anyone wishing to purchase a product on  www.nexa-lights.com&is required to read and accept the terms and conditions before finalizing their order.

2. PRODUCTS

2.1 Product Description

The products offered on the website  www.nexa-lights.com are described as accurately as possible. Each product sheet contains:

  • One or more photographs of the product,
  • A detailed description including dimensions, materials, technical specifications,
  • The price in euros (€),
  • Stock availability,
  • The estimated delivery time.

2.2 Product Availability

Stock levels are updated regularly. However, if a product becomes unavailable after an order has been placed, NEXA LIGHTS will inform the Client by email or telephone as soon as possible.

The Client will then be able to:

  1. Opt for a full refund within a maximum period of 14 days,
  2. Wait for restocking if a new availability date is specified,
  3. Choose a replacement product equivalent or of greater value by paying any difference.

3. PRICES AND TAXES

3.1 Displayed prices

The prices displayed on www.nexa-lights.com are in euros (€), all taxes included (VAT included), including the Belgian VAT applicable.

They do not include delivery charges, which will be indicated to the Customer before order confirmation.

3.2 Price changes

NEXA LIGHTS reserves the right to change its prices at any time without prior notice. However, the price applied to an order will be the one in effect at the time of purchase.

4. ORDERS

4.1 Ordering Process

The Customer can place an order on www.nexa-lights.com&by following these steps:

  1. Product selection and add to cart,
  2. Access the shopping cart to verify the content,
  3. Entry of delivery and billing information,
  4. Choosing the payment method and confirming the order,
  5. Receiving an order confirmation email containing a summary.

4.2 Order Validation

All orders are considered final after payment has been validated.

NEXA LIGHTS reserves the right to refuse or cancel an order in the event of:

  • Existing dispute with the Client,
  • Default of payment or fraudulent payment,
  • Incorrect information provided by the Client.

5. PAYMENT

5.1 Accepted payment methods

NEXA LIGHTS offers several secure payment methods:
✅ Bank card (Visa, Mastercard, Maestro)
✅ PayPal
✅ Bank transfer

5.2 Payment Security

All online payments are secured thanks to the protocol SSL (Secure Socket Layer). NEXA LIGHTS does not stock no banking data.

6. DELIVERY

6.1 Delivery times

Delivery times vary depending on the chosen shipping method and destination. Generally, shipments are made within 4 to 6 days After payment confirmation. Delivery within 7 to 15 business days. 

The Client receives a tracking number as soon as his package is shipped.

6.2 Delivery Cost

Delivery charges are shown at the time of ordering. They vary depending on:

  • The destination,
  • The weight and size of the package,
  • The chosen delivery method.

6.3 Reception and verification

Upon receiving the package, the Customer must check the condition of the product. In case of damage, they must report the anomaly under 48 hours by contacting NEXA LIGHTS and the carrier.

7. RIGHT OF WITHDRAWAL && RETURNS

7.1 Right of withdrawal

The Client has 14 days from the date of receipt of the product to exercise its right of withdrawal and return their purchase without justification.

7.2 Return Conditions

  • Damaged or non-functional product If the product received is defective, damaged, or does not conform to the description, Return shipping costs are covered by NEXA LIGHTS.The customer must provide evidence (photos, videos) and contact customer service before proceeding with the return.

  • Change of mind If the return is due to a change of mind, an order error, or any other reason unrelated to a product defect, The return shipping costs will be borne by the customer..

In all cases, the items must be returned. New, unused and in their original packaging.

The refund will be processed within 14 days after receiving and verifying the returned product.


8. WARRANTY && RESPONSIBILITY

8.1 Legal guarantee

NEXA LIGHTS guarantees its products against manufacturing defects for 2 years from the date of receipt.

8.2 Warranty Exclusions

The following are not covered:
❌ Normal wear and tear of the product,
❌ Damage caused by misuse,
❌ Unauthorized modifications to the product.

9. CUSTOMER SERVICE

Customer service can be reached at:
📧 By email : contact@nexa-lights.com

10. APPLICABLE LAW && DISPUTES

These Terms and Conditions are subject to Belgian law.

In the event of a dispute, the courts of Brussels will be competent.

11. MODIFICATION OF THE TERMS AND CONDITIONS OF SALE

NEXA LIGHTS reserves the right to modify these Terms and Conditions at any timeThe current version is the one published on  www.nexa-lights.com at the time of ordering.